HOSPITALITY MANAGEMENT SERVICES
HOTEL OPERATIONS MANAGEMENT
ELITE HOTELS & RESORTS is a leader in hotel operations management. Successful hotel operations are born from a strict discipline and adherence to company benchmarks and standards.
At ELITE HOTELS & RESORTS we measure ourselves by results, whether it is bottom line financial performance or adherence to brand standards. Our driven and focused hotel operations team is supplied with the tools to maintain peak performance standards.
Proprietary cost control systems Guest satisfaction benchmarking and performance measurement National purchasing program to capture economies of scale and reduce owner expense Human resource management and support – better trained associates delivering a quality guest experience Multi brand experience
FOOD & BEVERAGE MANAGEMENT
ELITE HOTELS & RESORTS provides a comprehensive range of hotel management services, including food and beverage, restaurant and bar management for full- and select-service hotels. ELITE HOTELS & RESORTS designs, develops and executes customized operating plans structured to accommodate individual ownership strategies; consistently creating the highest and best value for owners while prioritizing guest service and satisfaction and profitability.
Our ability to implement a plan and set, meet and exceed performance goals is bolstered by a proven framework of operating principles that includes strong financial and accounting controls, in-depth reporting, sophisticated revenue management strategies, sales and marketing expertise, closely monitored cost controls, and creative and profit-generating food and beverage expertise.
SALES & MARKETING AND REVENUE
ELITE HOTELS & RESORTS Sales & Marketing team has proven skills and expertise to maximize revenue from the most cost effective distribution channels. Senior management is actively involved with each hotel sales team in the creation of revenue strategies and the measurement of results.
ELITE HOTELS & RESORTS is active in developing our brand relationships, believing that it creates opportunity for our clients. We strive to be good brand citizens and our objective is to maximize brand revenue opportunities in sales, distribution and marketing
ELITE HOTELS & RESORTS leadership is proactive in the development and execution of revenue management strategies to drive top line revenues and take RevPAR share from the competition. Our experienced revenue management team is focused on optimizing revenue for your hotels across all distribution channels including the brand’s reservation system, loyalty program and national sales, as well as, online and direct booking methods. We have developed a comprehensive E-commerce strategy that enhances top line revenue through social networking, reputation management and E-marketing.
ACCOUNTING AND CONTROLLING
ELITE HOTELS & RESORTS offers comprehensive hotel management accounting services and customized solutions to meet ownership’s requirements. Our accounting team provides a full range of services including complete payroll, accounts payable, accounts receivable and cash flow management. All reporting is presented accurately and timely for optimal property management controls and accountability to ownership.
ELITE HOTELS & RESORTS has developed a strong controlling system assuring owners the most effective usage of materials and resources to guarantee top financial performance and profit.
DEVELOPMENT / PRE-OPENING / TURNAROUND MANAGEMENT
ELITE HOTELS & RESORT supports clients and partners in the process of hotel development, from crafting a vision to the actual management of the hotel. Our range of professional services in hotel development is an advantage for investors. We analyze locations, guide the preparation of feasibility studies and market analysis, develop hotel concepts, project financial budgets and help position hotels in the market.
ELITE HOTELS & RESORTS supports all management tasks around the pre-opening activities. We elaborate the marketing plan, develop de Corporate Identity, project the pre-opening budget, elaborate and coordinate the OS&E (Operating Supplies & Equipment) and the FF&E (Furniture, Fixture & Equipment) budgets, control CAPEX and investments, attend relevant construction team meetings and hire suitable key employees.
Second Avenue
Between streets 1 and 3
10100, San José, Costa Rica
ADDRESS
Tel: +506 2520-6000
Fax: +506 2520-6001
PHONE
